Archive for the 'TCPA' Category


TCN Call Center Webinar: A Positive Outlook on Current and Future Landscape of TCPA

Published under TCPA,Webinar on

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar with Attorney Eric Allen of Allen, Mitchell & Allen, PLLC to discuss the current and future landscape surrounding the Telephone Consumer Protection Act (TCPA). The informative webinar will…
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Keeping Up with the Ever-changing Legal Aspects of TCPA Compliance

The call center industry has undergone quite a few changes in the past decade or so — from autodialing technology to cloud-based calling solutions – making operations dramatically easier and more economical for organizations in the marketplace. From a legal standpoint, however, things have gotten considerably more complicated, with the introduction of the Telephone Consumer Protection Act (TCPA) in 1991….
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What the Latest FCC Ruling for TCPA Means to Your Call Center Organization

Published under Jesse Bird,News,TCPA on

As you’ve likely heard by now, on Friday, July 10, the Federal Communications Commission (FCC) released its clarifications to the Telephone Consumer Protection Act (TCPA). Take some time to review the full TCPA Omnibus Declaratory Ruling and Order. We’ve identified a few items in the ruling that have the potential to dramatically impact call centers across all industries. Please note,…
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TCN and Collect.com’s Integration: Join Us for a Free Webinar to Learn More

There are some great partnerships throughout history that just make sense — Batman and Robin, suits and ties, peanut butter and jelly. And now, there’s TCN and Collect.org, a pairing made in cloud heaven that can increase collections center agent productivity and efficiency and deliver results where they matter — your bottom line. The high-volume collection environment is driving agencies…
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Virtual Call Centers Make Managing Customer Contact a Breeze

Every call center aims to offer their customers the highest level of customer service possible. This means connecting inbound callers to knowledgeable and supportive representatives in a timely manner. Outbound calling campaigns also need to be focused and comprehensively managed in order the be as effective as possible. Unfortunately, maintaining the physical resources required to manage this kind of effort…
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Meet the TCN Team at the ICMI Contact Center Expo & Conference!

The Contact Center Expo & Conference is the premier global gathering for the contact center industry and we hope you’ll join us there in Orlando from May 4-7th to hear about the launch of Competitive Analytics, a fully integrated business intelligence analytics solution within our cloud-based call center suite, TCN Platform 3.0. We’ll be in Booth 231 showing how the…
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5 TCPA-compliant Best Practices for Call Centers

Published under Call Center Solutions,Switch to the Cloud,TCPA on

The Telephone Consumer Protection Act (TCPA) of 1991 places restrictions on call centers that utilize an artificial voice, pre-recorded message, or an auto dialer to communicate a sales message via the telephone. An amendment of the Act in 2012 added the requirement for prior written consent to be obtained before calling anyone on a cellular phone to relay a sales…
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Top TCPA Call Center News Stories of 2014

When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The Legality and Jurisdiction of TCPA…
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Incorporating a TCPA Compliant Autodialer System

Published under Call Center Solutions,Call Centers,Compliance,TCPA on

The customer service and collection industries share a common element in that they need to make outgoing phone calls. If you manage a call center, it can be difficult keeping up with the long list of customers your agents need to contact. It doesn’t matter if it’s simply to gather feedback on a product or collect a past due bill,…
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The Basics of TCPA Compliance for Call Centers

The Telephone Consumer Protection Act (TCPA) was passed into law in the early 1990’s as a measure to restrict certain types of telephone solicitations. Unfortunately, legitimate businesses often become slowed down by TCPA protocols. Fortunately, cloud-based call center software has built-in features to prevent these slow downs while making your call center more efficient than ever. What is required for…
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