Archive for the 'Outbound' Category

Maximize Your Efficiency with Blended Call Centers

Changing gears when transitioning between outbound and inbound calling can be a major headache for agents working in on-premise, hardware-based call centers. However, by implementing a blended agent gateway feature into your call center’s setup, agents will have comprehensive support in both inbound and outbound scenarios and be able make the transition seamlessly while meeting the productivity needs of your…
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Service Overview

Published under Call Centers,Inbound,Outbound,TCN Features on

TCN has cloud auto dialer systems for sale. These auto dialer systems help you connect with anyone, anywhere, and at anytime. We help you pinpoint those that are interested in your message and make contact. Our livelihood is staked on our guaranteed service. Check out our website to find more information on any given service that we offer. Here…
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Companies and Employees Benefit From Virtual Call Centers

Published under Call Centers,Inbound,Outbound on

Virtual call centers are changing the business landscape by providing call center teams the opportunity to work without geographic limitations. The virtual call center model benefits employees and companies in a number of ways – they can save you money and make your telephone campaigns more effective and efficient. With call centers, you can utilize the benefits of having strictly trained professionals handling all of your call center needs.

Virtual call centers are allowing teams to be made up of employees from several locations. The infrastructure of the call center is virtual; existing in the cloud, there is no need for teams to exist together in a physical office. This creates a new market for people wishing to work from home and creates a large pool of potential team members waiting to be recruited.

Employers stand to benefit from virtual call centers for a number of reasons. With a completely virtual team, all connected to the system via the cloud, office space costs can be greatly reduced. Since team members can all be telecommuters, computer equipment is therefore furnished by the employees themselves rather than the company. All of this leads to lower expenses and more black ink on the bottom line.

TCN’s Virtual Call Center structure allows companies to maintain a call center field while in fact agents can be located anywhere in the world, needing only a computer and a headset to take calls. Adding new agents to the system is a breeze, and can be accomplished quickly to ensure your campaign continues to run at peak performance.

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Outbound Call Center Solutions

Published under Call Center Solutions,Call Centers,Outbound on

Outbound call centers can provide a wide variety of benefits to your company. Outbound call centers allow your company to be proactive in selling products, collections, customer care, and much more. The call center department can be outsourced anywhere in the world, depending on your budget, or can be onsite if you choose.

These outbound call centers can prove to be an essential part of a thriving company and cater to a wide variety of business, from health care to utilities. Call center agents can place calls to potential customers in order to sell a product or service, call existing customers with courtesy calls or to offer product upgrades, or contact customers to collect money owed to your company.

Your outbound call center department would be staffed with personnel who are trained and qualified to professionally and effectively place telephone calls to your current and potential customers. Happy customers are repeat customers and they will very likely recommend your product or service to others. The right customer representatives will be selected to represent your company. Call center agents will be extensively trained on your company’s products, services and policies to ensure the best possible experience for your customers. You also have the opportunity to hire multilingual representatives to reach a broader audience. Continue Reading »

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