Archive for the 'Now Trending' Category


TCN Call Center Webinar – Business Intelligence: Performance Metrics and Strategy

Published under Business Intelligence,Now Trending,Press,Webinar on

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Business Intelligence: Performance Metrics and Strategy,” on Thursday, October 22 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on how to successfully use and interpret TCN business intelligence (BI) to measure…
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Top 5 Emerging Call Center Trends from Call Center Week

Attending industry shows like Call Center Week last month gives us a chance to catch up with our customers and ensure that we have our finger on the pulse of the contact center industry. We left Las Vegas abuzz with the top trends in call center technology – and a head full of great ideas for the TCN product roadmap….
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Four Emerging Call Center Trends for 2015

Anticipating emerging trends in the industry is key to determining which new technologies are worth integrating into your call center setup. Every year business analysts conduct surveys to home in on what’s up and coming. Last year, speech analytics was predicted to be one of the more important trends that would make a big impact. This year, we have four…
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The Coolest Office Spaces on Earth

Published under Call Centers,Now Trending on

While the words ‘cool’ and ‘office space’ haven’t always seemed to go together, a bunch of businesses are beginning to prove it can be otherwise. Companies everywhere are beginning to change the way office spaces are designed in an effort to get people working together collaboratively to develop innovative ideas while remedying the tedium and sedentary discomfort often associated with…
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TCN Receives 2015 CUSTOMER Magazine Product of the Year Award

Published under Awards,News,Now Trending,Platform 3,Press on

St. George, Utah – December 2, 2014 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet…
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Four Call Center Trends for 2015

Due to the dynamic nature of customer relationship management and technological advancements, call centers are consistently evolving and managers are increasingly being put in situations that require they adopt better strategies to optimize their operations. Going by customer and workforce feedback, the year 2014 has seen a wide range of improvements, with businesses investing heavily in customer experience management to…
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Biggest Call Center Trends from 2014

As social media continues to be a vital marketing channel, 2014 has been exceptionally influential because call center companies are taking into account the significance of customer satisfaction more than ever. Surveys show that 59% of consumers are always ready to shift to a competitor to experience better customer service. In that same vein, 89% of customers have quit doing…
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TCN Launches “Platform 3 VocalVision,” Virtual Call Center Technology for the Visually Impaired

Published under Call Centers,News,Now Trending,Platform 3,Press on

St. George, Utah – December 2, 2014 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired…
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Call Center Industry Trends for 2015

Published under Call Centers,News,Now Trending,TCPA on

The world of call and contact centers is benefiting from rapid advances in technology, and the call centers that stay on the cutting edge are taking the lead and turning profit. Getting ahead of the curve will mean retrofitting your on-premise setup with the latest cloud-based software that is proving a win-win for companies and the customers they serve. Now…
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3 Tech Trends to Watch in 2014

Published under Now Trending,SaaS on

Some say that the largest tech trend of 2013 was the evolution of the 3D printer, analytic services and crowdfunding tools. All of these were aimed to help develop and improve the spectrum of small business. Yet, in 2014, the trends seem to point towards technology and the spread of mobile development.

Erica Swallow, SXSW Accelerator Board Member, asked small-business owners about what trends we should look for in 2014 and this is what they came up with.

1.SaaS Stampede

Many small-businesses will be using cloud based software as a service (SaaS) products. TCN, which uses cloud based call center systems for both their inbound and outbound call centers, is one example of what these businesses will be looking to have in the near future. SaaS products in the cloud are also less expensive than downloadable services.

2. Funding Fiesta

Platforms like Kickstarter and Indiegogo have given a plethora of small-businesses an opportunity to grow and expand, often times raising thousands of dollars by getting the right message out there. The trend for 2014 leans more towards online banking and easier access to get loans from banks for small-businesses. There are already startups like Kabbage and OnDeck that have offered small business easy access loans online. Many feel that larger banks will begin to offer online accessible loans this year. Continue Reading »

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