Archive for the 'News' Category


TCN Announces Strategic Partnership with Insight Mercantile, Rapidly Growing Its Operations in Australia and New Zealand Markets

Published under Australia,News,Press on

Melbourne and St. George, Utah — June 7, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced a strategic partnership with Insight Mercantile, an accounts receivable and debt collection recovery service provider for the banking and finance industry in Australia. Under this partnership, Insight Mercantile has integrated…
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TCN Continues Rapid Growth, Expanding its Global Footprint in the Call Center Industry

Published under Business Intelligence,News,Press,Switch to the Cloud on

St. George, Utah — May 17, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today it has hit significant milestones in overall growth. Within the past year, TCN completed a successful merger with Global Connect, another leading provider of cloud-based dialing and communication services, and expanded its…
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TCN Launches “VocalRx,” an Automated Patient Engagement Platform to Enhance Revenue Cycle Efficiency for Healthcare Providers

Published under Healthcare,News,Press,VocalRx on

St. George, Utah — April 27, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the launch of “VocalRx,” a cloud-based automated patient engagement platform that offers a suite of contact center tools to save time and improve revenue cycle efficiency for healthcare providers. Built on TCN’s…
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TCN Launches New Trade-Up Program for Call Centers Looking to Improve Efficiency and Productivity

Published under News,Press,Switch to the Cloud on

St. George, UT, April 11, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced a new trade-up program for prospective call center customers looking to make the transition to an advanced cloud-based contact center platform. The new incentive program makes it easy for new customers to…
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Top 7 Benefits of Incorporating BI into Your Call Center Solution

Business intelligence (BI) is becoming a critical function of call center operations today. Without insight into the vast amount of data that organizations generate, call centers can often fly blind. They have no visibility into how the center is performing – or what impact that can have on business outcomes. Without that knowledge, managers and executives have no way of knowing which financial or operational strategies will have the most impact. They essentially have to base decisions on gut instinct and interactions with agents. Continue Reading »

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TCN Announces Integration Partnership with Alpha IT Services, Accounts Receivable Management Platform Provider

Published under News,Partners,Press on

St. George, UT, March 2, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the integration of its cloud-based contact center suite, Platform 3.0, with Alpha IT Services’ newest accounts receivable management platform, MARS. Under this agreement, TCN will serve as the initial dialing platform for…
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Top VoIP Network Security Tips for 2016

Business owners everywhere are discovering the advantages of implementing Voice over Internet Protocol (VoIP)—a communication technology that offers a cost-effective alternative to traditional business telephone lines. VoIP can even integrate elements such as voicemail, instant messaging (IM), texting and video conferencing into your phone system. Continue Reading »

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TCN VP of Business Development Kerry Sherman Recognized as 2016 CRN Channel Chief

Published under Awards,News,Partners,Press on

St. George, UT, February 22, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that Kerry Sherman, vice president of business development, has been named to the prestigious list of the 2016 CRN Channel Chiefs. The influential executives on this annual list represent the most powerful…
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How Call Centers are Creating Opportunities for Disabled Workers

Published under Bryce Payne,Call Center Solutions,Call Centers,News on

Staffing is a constant issue for call centers around the country. How do you find qualified, motivated call center agents who will provide great service and contribute to growing your business?

One of the more common refrains heard from hiring managers and call center owners is that there aren’t enough employees to maintain necessary staffing levels or that employees tend to be too transient. Some companies, however, are beginning to widen their hiring pool by creating more opportunities for disabled workers to join the ranks. Continue Reading »

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VoIP for SMBs: Making the Transition

Published under Call Center Solutions,Call Centers,Mckay Bird,News on

It’s a question many small and midsize business (SMB) owners face, but one that isn’t always as easy to answer as it seems: How do we move from our traditional landline phones to a Voice over Internet Protocol (VoIP) system?

There are a number of issues and variables that should be taken into account before making this move. However, SMBs that undertake the transition armed with more information and understanding of the process — as well as their own needs — will be able to make the move more smoothly and start reaping the benefits of moving to the cloud. Continue Reading »

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