Archive for the 'Mckay Bird' Category


New Call Center Technology for the Healthcare Industry Can Improve Communication and Increase Revenue Across the Community

Healthcare providers face a number of demands on their time, from full days seeing patients to managing administrative tasks after the day is done. Adding to the burden is ensuring that effective patient communication is easy, cost-effective and efficient, which is a tall order for most organizations. In fact, a recent survey found that patients rank greater communication with their healthcare provider (50 percent) as being just as important as a life event (50 percent) in motivating them to become more engaged with their healthcare. Continue Reading »

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New Technology Innovations Emerging in the Call Center Marketplace

Technology seems to move at the speed of light these days, regardless of industry. Call center technology, for instance, has undergone so many changes in the past few years that it looks nothing like it did a decade ago. The technology itself is different – from the hardware to the software, and it’s only going to improve with time.

We know this statement as fact because we’ve seen it first-hand with our own cloud-based call center technology evolution, resulting in its current form as a call center and business intelligence solution. But we aren’t done innovating – and we certainly don’t plan to any time soon. Continue Reading »

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Budget-friendly Solutions for Growing Contact Centers

Published under Call Center Solutions,Call Centers,Mckay Bird on

It’s vital that call centers be able to scale quickly and accommodate rapid growth in today’s business world. Whether the organization has had an influx of new customers and subsequently hires additional agent support, or two businesses have have merged, resulting in a sudden uptick of employees, there is often a scenario when it’s required to augment existing contact center solutions. Continue Reading »

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TCN’s Year in Review: A Roundup of Product Innovation and Success

With spring and Daylight Saving Time right around the corner, it’s out with the old and in with the new, right? Well, before we rush to turn the page, we thought we’d take a moment to review a few recent successes, including several award wins! The past year has been pretty exciting here at TCN, full of new product launches and of course our merger with Global Connect in December, which all help further TCN’s reputation within the marketplace as an innovative call center technology leader. Continue Reading »

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VoIP for SMBs: Making the Transition

Published under Call Center Solutions,Call Centers,Mckay Bird,News on

It’s a question many small and midsize business (SMB) owners face, but one that isn’t always as easy to answer as it seems: How do we move from our traditional landline phones to a Voice over Internet Protocol (VoIP) system?

There are a number of issues and variables that should be taken into account before making this move. However, SMBs that undertake the transition armed with more information and understanding of the process — as well as their own needs — will be able to make the move more smoothly and start reaping the benefits of moving to the cloud. Continue Reading »

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How NORAD’s One-day Call Center Helped Keep Tabs on Santa

Published under Call Center Solutions,Call Centers,Mckay Bird,News on

While not a creature was stirring last Christmas Eve, the North American Aerospace Defense Command (NORAD) call center was a hotbed of activity. Volunteer staff had been gearing up for weeks at the impromptu call center in anticipation of what they knew would be a marathon 24-hour frenzy of calls. Continue Reading »

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Will Nomadic VoIP Revolutionize Your Call Center or Go to Work Elsewhere?

After 20 years of quietly and steadily acclimating into the modern workplace, Voice over Internet Protocol (VoIP) technology has done what any incredibly talented service center employee would do in its situation: stand up. Continue Reading »

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Webinar: Improve Your Call Center with Business Intelligence Analytics

Register for our free webinar on TCN’s BI analytics, October 22, at Noon MDT. Gaining better insight into your call center data is critical for improving productivity, streamlining operations and moving your business forward. But gathering and analyzing that data can often be an overwhelming, time-consuming task for contact center managers. Business intelligence (BI) tools are making deeper data dives…
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Things to Consider When Choosing a VoIP Provider

Optimizing your business operations by utilizing Voice Over IP (VoIP) is a direct route to maintaining higher levels of functionality and dependability—all while saving time and money for your team. Here’s a quick guide outlining the top considerations when selecting the VoIP system that will best suit your business needs. Ease-of-Use and Accessibility The VoIP provider you choose to partner…
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