Archive for the 'IVM' Category


Success is just a phone call away

Published under IVM on

I am a retailer and I have about 100 walk-ins every day and about 250 walk-ins during the festive season. I collect their mobile numbers during the billing process and get their permission to communicate with them on offers, promotions, product launches and sale dates. I run a number of analytical tools to slice and dice the data to figure…
Continue Reading »

Comments Off on Success is just a phone call away

Voice broadcasting will help your call center reduce your customer acquisition cost by 66%

Published under IVM on

You run a domestic outbound call center and your agents are 85% productive – leaving aside the time for coffee breaks, coaching time and the time spent in waiting for the call to be connected. How many calls do they get to make in their productive time? Assuming that an agent takes 2 minutes on an average in a call,…
Continue Reading »

Comments Off on Voice broadcasting will help your call center reduce your customer acquisition cost by 66%

The IVR Solution: Customer Service Best Practices

Published under Call Center Solutions,Customer Service,IVM,IVR,VOIP on

For many people, calling customer service ranks right up there with going to the dentist or visiting the DMV on a list of their least favorite things. It’s viewed as tedious, potentially painful and time-intensive; but it turns out, it’s actually a lot worse than most people realize. The average American spends more than 30 hours a year waiting to…
Continue Reading »

Comments Off on The IVR Solution: Customer Service Best Practices

Is Speech Analysis the Key to Ensuring Customer Satisfaction for Call Centers?

One of the keys to running a successful call center is making sure that the customers on the other end of the line are happy when they’re working with your call agents. If your agents are calling with great news for a client, that can be an easy goal to meet; unfortunately we’re not always going to be the bearer…
Continue Reading »

Comments Off on Is Speech Analysis the Key to Ensuring Customer Satisfaction for Call Centers?

Maximize Your Efficiency with Blended Call Centers

Changing gears when transitioning between outbound and inbound calling can be a major headache for agents working in on-premise, hardware-based call centers. However, by implementing a blended agent gateway feature into your call center’s setup, agents will have comprehensive support in both inbound and outbound scenarios and be able make the transition seamlessly while meeting the productivity needs of your…
Continue Reading »

Comments Off on Maximize Your Efficiency with Blended Call Centers

Event Notification with TCN

Published under IVM,News on

Is your company hosting a community picnic? Is your organization having an open house for a new office location? Is your school having a large event on your college campus? Launching a new exhibit, product or service? Don’t have time to mail save the date cards?

Don’t waste money hiring staff to make phone calls or mail out flyers. Don’t waste time and energy going door to door to draw people to your event. TCN has a much easier solution. Don’t wait on the word to spread, let us spread the word for you! If you are looking to reach an audience and generate traffic to your event, TCN can help with event notifications.

With your TCN online account all you will need is contact information for the people you are trying to reach. Simply log in to your TCN account, upload your customers’ phone numbers and any other pertinent information in the form of an easy to create spreadsheet, record the personalized message you want your clients to receive and create a schedule with dates and times you want the calls to be made. It’s THAT simple! TCN’s call engines can place hundreds of calls in minutes saving your company time and money. The best part is, you pay only pennies for successful contacts. Continue Reading »

No responses yet

Downloads

Discover the unlimited benefits of the cloud-based solution. Here's everything you need to know to be sure you are getting the absolute best call center product possible.