For those attending the #ACAConv 2013 ACA International Credit and Collections Conference in San Diego, this post is for you.
In most cases, your first contact with a debtor is your best chance to collect on the debt. For this reason, you should have the best agents and the tools necessary to make the most out of that initial contact. TCN can ensure that your efforts to collect are a success.
TCN can provide your company with dialing services that will greet your customer with a courteous and professional pre-recorded message, or leave a message in their voice mail box. This dialing service can incorporate any necessary data pertaining to the debtor into the message. You may also give the customer options to make payments online or over the phone or even to set up payment arrangements. If the customer wishes to speak with a live representative, that can be accomplished with the push of a button. They will simply press a key and instantly be connected to an inbound call center representative. Continue Reading »