Archive for the 'Collections' Category

Top TCPA Call Center News Stories of 2014

When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The Legality and Jurisdiction of TCPA…
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The Top 5 Reasons Call Center Software is a Necessity for Your Business

Published under Call Center Solutions,Cloud Technology,Collections on

Have you ever considered the power of leveraging call center software to run your operation? Continual advances in technology have led to call center software that can automate your tasks and give you capabilities you only imagined before. Not only can you substantially increase productivity across the board, you also have the ability to stay within the law with the…
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Collections Made Easy with TCN at the #ACAConv

Published under Buzz,Collections,Debt,TCN Features on

For those attending the #ACAConv 2013 ACA International Credit and Collections Conference in San Diego, this post is for you.

In most cases, your first contact with a debtor is your best chance to collect on the debt. For this reason, you should have the best agents and the tools necessary to make the most out of that initial contact. TCN can ensure that your efforts to collect are a success.

TCN can provide your company with dialing services that will greet your customer with a courteous and professional pre-recorded message, or leave a message in their voice mail box. This dialing service can incorporate any necessary data pertaining to the debtor into the message. You may also give the customer options to make payments online or over the phone or even to set up payment arrangements. If the customer wishes to speak with a live representative, that can be accomplished with the push of a button. They will simply press a key and instantly be connected to an inbound call center representative. Continue Reading »

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