Archive for the 'Automotive' Category

GM Implements Scalable Call Center Solutions to Match Increased Demand

After issuing a massive recall affecting over two million vehicles earlier in 2014, GM President Mary Barra has issued another recall notice that calls for a whopping 3.1 million additional vehicles to be examined. The last round of recalls caused a massive influx of calls to GM’s customer engagement centers and by some estimates, the volume of inbound calls into…
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Automotive Repair Shop Phone Solutions with TCN

Published under Automotive,Customer Service on

TCN can provide your company with automotive repair shop solutions. We can provide services such as automated message delivery, call transfers, surveys, and much more.

Automated message delivery can be extremely helpful in the automotive business. The service can deliver a pre-recorded message to many customers at one time. The system can be used to deliver maintenance reminders, scheduling and canceling appointments, warranty renewals, and even to let your customers know their vehicle is ready to be picked up. Automated message delivery can also be used to inform your customers of new products or services you offer or even vehicle recalls that require service.

You can chose from a number of features including message blasts, transfer capability, surveys, scheduling, and real time updates and data. You will also have the ability to know when and how your message was received and even set up a different message to be delivered to voice mail boxes.

The service can feature call transfers, which allow your caller to press a button and be connected to a live representative. The system even has the capability to count and limit the amount of transfers so as not to overwhelm the operator.

Your company may also like feedback on your customers’ experience with your business. You can easily provide multi question surveys for your customers to complete, with the customer’s responses determining the flow and order of the questions they receive. Continue Reading »

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