Archive for the 'Agent Efficiency' Category


The Multichannel Call Center and Its Impact on Customer Service and Agent Efficiency

When looking back on how technology has revolutionized communication, we often point out the physical changes. Who could fathom using some of the earliest forms of long distance communication methods such as smoke signals and carrier pigeons in today’s modern society? Continue Reading »

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TCN Call Center Webinar: New Year, New Opportunities: What’s Your Call Center Resolution for 2016?

Published under Agent Efficiency,Business Intelligence,Webinar on

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar titled, “New Year, New Opportunities: What’s Your Call Center Resolution for 2016?” on Thursday, January 28 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees…
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Meeting the Challenges of Call Center Management Head-on

The world of the modern call center is high-stakes, high-speed, and high-pressure. Managing all the moving parts can be a major challenge for anyone, but with access to the right tools, you can overcome those challenges. Let’s take a look at some of the biggest hurdles facing call centers today according to some experts in the field. Building and Keeping…
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Work Smarter: Increase Agent Efficiency with TCN

Workplace efficiency — it’s on the tip of everyone’s tongues as organizations seek to make the most of every hour of the workday. And while your call center agents are “busy,” are they productive? Are you providing them with the tools and training to be both? Join us this Thursday, June 25, at noon MT for a free webinar on…
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