Manual Dial

Superior Manual Dialing that dramatically increases your productivity.

Manually Approved Calling

Allow a subset of agents to review and approve calls for other agents. With Manually Approved Calling (MAC), agents are presented with 3rd party contact information, in the same format that it will appear on the agent screen during the actual call. The agent then simply presses the “Approve” button to add it to the call queue, or “Reject” to cancel the call.

Adding a human element to Manual Dialing

  • Unified interface for any or some agents to seamlessly switch between approving calls and taking calls.
  • Ability to Manually approve cell phones only or all without the need to have separate campaigns.
  • Agents see all account information available and not just phone number. Providing a much better opportunity to quickly review each account.

Increase your Manual Dialing performance by up to 10x

manuallyApproved

Click or call today for a free demo and let us help you transform your Contact Center.

TCN Screenshots

Software Gallery

Screenshots from our Manual Dial solution

View Gallery

TCN

Downloads

Discover the unlimited benefits of the cloud-based solution. Here's everything you need to know to be sure you are getting the absolute best call center product possible.