Automatic Call Distribution (ACD) routes calls to the best agent based on agent Skills, and ClearTouch uses the most sophisticated ACD Cloud-based software in the industry. This allows for the next call in queue to be sent to the Agent most qualified based on customer needs, business objectives, and conditions of your call center. Using IVR templates, agents can receive appropriately routed calls based on agent strengths.
ClearTouch’s routing capabilities provide centralized operations even with a decentralized workforce. Whether you have one call center or operations world-wide, ClearTouch locates the best agent wherever they are, with the optimal skills needed. All agents need is an Internet connection, headset, and a computer. And from any location supervisors have real-time visibility into agents’ status and full control over quality and performance.
Call today for a free demo and let us help you build your your ACD solution.
Screenshots from our Automatic Call Distribution (ACD) Software solution