ClearTouch provides you with the tools you need to run a successful contact center in todays changing environments. From simple inbound, outbound, and true blended dialing to real-time reporting and workforce optimization, ClearTouch has you covered. Explore more below.
IVR capabilities allow for simple or sophisticated design to handle each call using customized voice recordings, menu selection, and routing options to appropriately skilled agents, or immediate pass-through to agents.
ClearTouch’s Interactive Voice Messaging (IVM) makes customer responses and large data capture a fast and affordable reality. This feature sends automated messages to call recipients using simple information or complicated multi-tree surveys—the possibilities are endless.
Automatic Call Distribution (ACD) routes calls to the best agent based on agent Skills, and ClearTouch uses the most sophisticated ACD Cloud-based software in the industry.
ClearTouch’s options for contacting customers are unlimited. Each segment of your survey is professionally recorded based upon your scripts. Our robust IVR allows for simple to complex survey templates that can be easily configure, copied, or modified in minutes.
ClearTouch knows no boundaries—Whether you have one contact center, multi-site contact center operations, at-home agents, or branch-office locations.
Centralize your data in one place so that it can be found instantly. ClearTouch’s long-term storage will give you the peace of mind that comes with knowing you are compliant and in control of all your data at all times.
ClearTouch covers many other products and industries.
- Appointment reminders
- Payment reminders
- Travel reminders
- Vaccination reminders
- Community Notifications
- Cross-selling & Up-selling
- Election Campaigns
- Employee & Student Notifications
- Introduction of New Products
- Intimation about Special Offers
- Notifying & Collecting Responses
- Requests for Feedback
- Requests for Donation
- Requests for Volunteers
- Scheduled Auto-Maintenance
- Recalls & Leasing Reminders
- Service Outage Notifications
- Special Event Invitations
- Subscription Renewals
- Requests & Reminders for Conferences & Meetings
- Intimation of Delay or Cancellation of Conferences/ Meetings
- Intimation of Delay or Cancellation of Flights/trains/buses, etc.
- Supporting Direct Mail & Email Campaigns
Screenshots from our Additional Products solution