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Jan 14, 2016

TCN Call Center Webinar: New Year, New Opportunities: What’s Your Call Center Resolution for 2016?

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar titled, “New Year, New Opportunities: What’s Your Call Center Resolution for 2016?” on Thursday, January 28 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees…
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Jan 6, 2016

Collection Agencies: Are You Ready to Maximize Tax Season?

Posted In : Call Center Solutions, Call Centers
Author: Bryce Payne

With the promise of a potential refund looming, many consumers might actually be looking forward to tax season—which generally begins in mid-February and continues through the end of May—to take advantage of the extra funds and pay off some bills. According to research from the National Retail Federation, nearly 40 percent of consumers anticipate using their refund to help pay…
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Dec 17, 2015

What You Should Know About IP Telephony Security

With new stories about recent cyber attacks and security breaches becoming increasingly commonplace, the issue of security for IP telephony is one that can no longer be ignored. Even companies with large, sophisticated systems like Target have found themselves the subject of data attacks by hackers aiming to collect customer information like social security numbers, account information and more.

Dec 14, 2015

TCN Celebrates Our Merger with Global Connect

Posted In : Terrel Bird, VOIP
Author: Terrel Bird

TCN has some exciting news to share with our customers and the call center industry as a whole – we’ve merged with Global Connect, a fellow provider of contact center technology. This merger will enable us to deliver an even higher level of service to our entire customer base as we join the forces of two of the leading contact…
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Dec 14, 2015

TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

Posted In : Buzz, News, Press, Switch to the Cloud
Author: TCN

St. George, Utah and Mays Landing, N.J. – December 14, 2015 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has entered into a definitive agreement to merge with Global Connect, another leading provider of cloud-based dialing and communication services. Under terms of this agreement, TCN…
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Dec 10, 2015

5 Things That Can Drag Your Call Center Productivity Levels Down

With the multitude of software tools available, businesses are more interested than ever in optimizing their productivity to boost their bottom line. Call centers are no different, with many potential pitfalls ranging from lack of proper oversight to inconsistent training processes. Below are five areas where call center productivity could suffer the most. 1. Unfair or Uneven Employee Monitoring No…
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Dec 8, 2015

Getting Your Call Center Up and Running in the Cloud

There are plenty of benefits that come with a move to the cloud, including the potential for big cost savings. Businesses big and small are moving their operations to the cloud, with nearly 40 percent of small businesses already working in the cloud. If you think it’s time for your call center to be cloud-based but are worried about the…
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