Blog


Mar 30, 2016

Budget-friendly Solutions for Growing Contact Centers

Posted In : Call Center Solutions, Call Centers, Mckay Bird
Author: Mckay Bird

It’s vital that call centers be able to scale quickly and accommodate rapid growth in today’s business world. Whether the organization has had an influx of new customers and subsequently hires additional agent support, or two businesses have have merged, resulting in a sudden uptick of employees, there is often a scenario when it’s required to augment existing contact center…
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Mar 25, 2016

7 Ways BI Improves Agent Efficiency & Productivity in the Call Center

Improved agent efficiency and productivity turn call centers from a cost into a profit. The two qualities can also create a competitive advantage, which is key for growing organizations. If customers receive the help they need quickly and courteously, they’re more likely to stick with a company and spread the word about the experience with friends and family.

Mar 23, 2016

How Technology Impacts Agent Efficiency in the Call Center

Posted In : Call Center Solutions, Call Centers, Cloud Technology
Author: Kerry Sherman

Businesses adopt call center technology—any technology, really—to accomplish two goals: lower costs and grow profits. Sometimes referred to as the double-sided coin of efficiency and productivity, managers and executives are constantly seeking new ways to drive more value from it. In particular, they wonder how their “coin” of a solution can drive individual call center agent efficiency.

Mar 11, 2016

Top 7 Benefits of Incorporating BI into Your Call Center Solution

Business intelligence (BI) is becoming a critical function of call center operations today. Without insight into the vast amount of data that organizations generate, call centers can often fly blind. They have no visibility into how the center is performing – or what impact that can have on business outcomes. Without that knowledge, managers and executives have no way of…
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Mar 9, 2016

TCN’s Year in Review: A Roundup of Product Innovation and Success

With spring and Daylight Saving Time right around the corner, it’s out with the old and in with the new, right? Well, before we rush to turn the page, we thought we’d take a moment to review a few recent successes, including several award wins! The past year has been pretty exciting here at TCN, full of new product launches…
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call center software

Mar 2, 2016

TCN Announces Integration Partnership with Alpha IT Services, Accounts Receivable Management Platform Provider

Posted In : News, Partners, Press
Author: TCN

St. George, UT, March 2, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the integration of its cloud-based contact center suite, Platform 3.0, with Alpha IT Services’ newest accounts receivable management platform, MARS. Under this agreement, TCN will serve as the initial dialing platform for…
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Feb 25, 2016

Top VoIP Network Security Tips for 2016

Business owners everywhere are discovering the advantages of implementing Voice over Internet Protocol (VoIP)—a communication technology that offers a cost-effective alternative to traditional business telephone lines. VoIP can even integrate elements such as voicemail, instant messaging (IM), texting and video conferencing into your phone system.

Feb 22, 2016

TCN VP of Business Development Kerry Sherman Recognized as 2016 CRN Channel Chief

Posted In : Awards, News, Partners, Press
Author: TCN

St. George, UT, February 22, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that Kerry Sherman, vice president of business development, has been named to the prestigious list of the 2016 CRN Channel Chiefs. The influential executives on this annual list represent the most powerful…
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Feb 19, 2016

How Call Centers are Creating Opportunities for Disabled Workers

Posted In : Bryce Payne, Call Center Solutions, Call Centers, News
Author: Bryce Payne

Staffing is a constant issue for call centers around the country. How do you find qualified, motivated call center agents who will provide great service and contribute to growing your business? One of the more common refrains heard from hiring managers and call center owners is that there aren’t enough employees to maintain necessary staffing levels or that employees tend…
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Feb 18, 2016

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