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Feb 11, 2018

Jan 17, 2018

Voice broadcasting will help your call center reduce your customer acquisition cost by 66%

Posted In : IVM
Author: dhivakar.aridoss

You run a domestic outbound call center and your agents are 85% productive – leaving aside the time for coffee breaks, coaching time and the time spent in waiting for the call to be connected. How many calls do they get to make in their productive time? Assuming that an agent takes 2 minutes on an average in a call,…
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Jul 25, 2016

How Call Center Software is Helping Utility Companies Perform Under Critical Conditions

Posted In : Call Center Solutions, Call Centers
Author: Bob Myers

Customers today expect to have instant access to information, particularly in times of crisis. They also expect to receive that information, as well as updates, directly, as soon as a problem such as an interruption in utility service occurs. Most importantly, customers don’t want to have to gather that information on their own by accessing social media or reaching out…
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Jul 14, 2016

TCN Call Center Webinar: A Positive Outlook on Current and Future Landscape of TCPA

Posted In : TCPA, Webinar
Author: TCN

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar with Attorney Eric Allen of Allen, Mitchell & Allen, PLLC to discuss the current and future landscape surrounding the Telephone Consumer Protection Act (TCPA). The informative webinar will…
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Jun 22, 2016

Business Intelligence, Dashboards and the Modern Call Center

Spreadsheets in the modern call center are more or less out; real-time reporting business intelligence (BI) via cloud-based call center technologies is in. It’s the only way to keep up with the faster pace of today’s world. Consumers and clients want answers and to make purchases, now. They won’t stay on hold or linger to hear the fifth repetition of…
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Jun 20, 2016

5 Reasons Your Cloud-Based Call Center Technology Should Integrate with Other Platforms

Posted In : Call Center Solutions, Call Centers
Author: TCN

The cloud has leveled the playing for small- and medium-sized businesses (SMBs) hoping to compete against Fortune 100 and 500 companies, as well as large enterprises seeking to expand globally. Through cloud-based architectures, software, and services, organizations of all sizes can compete within their respective industry verticals. However, the burgeoning cloud BPO market may have a grim lining: all the…
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Jun 17, 2016

How Call Center Software is Helping Utility Companies Perform Under Critical Conditions

Customers today expect to have instant access to information, particularly in times of crisis. They also expect to receive that information, as well as updates, directly, as soon as a problem such as an interruption in utility service occurs. Most importantly, customers don’t want to have to gather that information on their own by accessing social media or reaching out…
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Jun 6, 2016

TCN Announces Strategic Partnership with Insight Mercantile, Rapidly Growing Its Operations in Australia and New Zealand Markets

Posted In : Australia, News, Press
Author: TCN

Melbourne and St. George, Utah — June 7, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced a strategic partnership with Insight Mercantile, an accounts receivable and debt collection recovery service provider for the banking and finance industry in Australia. Under this partnership, Insight Mercantile has integrated…
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May 17, 2016

TCN Continues Rapid Growth, Expanding its Global Footprint in the Call Center Industry

St. George, Utah — May 17, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today it has hit significant milestones in overall growth. Within the past year, TCN completed a successful merger with Global Connect, another leading provider of cloud-based dialing and communication services, and expanded its…
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healthcare call center

Apr 29, 2016

New Call Center Technology for the Healthcare Industry Can Improve Communication and Increase Revenue Across the Community

Healthcare providers face a number of demands on their time, from full days seeing patients to managing administrative tasks after the day is done. Adding to the burden is ensuring that effective patient communication is easy, cost-effective and efficient, which is a tall order for most organizations. In fact, a recent survey found that patients rank greater communication with their…
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