Archive for January, 2018


Voice broadcasting will help your call center reduce your customer acquisition cost by 66%

Published under IVM on

You run a domestic outbound call center and your agents are 85% productive – leaving aside the time for coffee breaks, coaching time and the time spent in waiting for the call to be connected. How many calls do they get to make in their productive time? Assuming that an agent takes 2 minutes on an average in a call,…
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