TCN recently enhanced its partnership with Debt$Net® by introducing a tighter, more robust integration between both companies’ products.
Some benefits of the new real-time integration are:
- Real-time updating of TCN dialer activity to Debt$Net® during the day (five minutes or less)
- Updates either Debt$Net® account result codes or account notes
- Integrated access to launch TCN campaigns from within Debt$Net® to collector work screens
- Management created lists specific to groups or individual collectors, and collector created lists
With real-time updates from Debt$Net®, accounts can be properly noted when multiple campaigns are being worked throughout the day, giving users nearly instant updates to their work-in-progress. Because of Debt$Net’s change to its status code, which is now based on TCN results, the organization will have more freedom to qualify/disqualify accounts on future lists and build better control on operating expenses.
Agents working on their own local lists can also further improve their time management with the real-time interface product. Real-time integration allows individual agents to schedule their TCN list from within Debt$Net® and begin dialing without involving management time. Continue Reading »