Archive for June, 2013

TCN and Debt$Net® Solidifies Partnership with New Offering

Published under News,Partners,Press on

TCN recently enhanced its partnership with Debt$Net® by introducing a tighter, more robust integration between both companies’ products.

Some benefits of the new real-time integration are:

  • Real-time updating of TCN dialer activity to Debt$Net® during the day (five minutes or less)
  • Updates either Debt$Net® account result codes or account notes
  • Integrated access to launch TCN campaigns from within Debt$Net® to collector work screens
  • Management created lists specific to groups or individual collectors, and collector created lists

With real-time updates from Debt$Net®, accounts can be properly noted when multiple campaigns are being worked throughout the day, giving users nearly instant updates to their work-in-progress. Because of Debt$Net’s change to its status code, which is now based on TCN results, the organization will have more freedom to qualify/disqualify accounts on future lists and build better control on operating expenses.

Agents working on their own local lists can also further improve their time management with the real-time interface product. Real-time integration allows individual agents to schedule their TCN list from within Debt$Net® and begin dialing without involving management time. Continue Reading »

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TCN: A Solution for Any Problem

Published under Call Center Solutions,Call Centers,News,TCN Features on

TCN has a solution for any of your customer service needs.

Our services include:

Inbound Calling Solutions. From sales, order processing, billing and payments, or simply answering questions, you may be interested in inbound call solutions. Depending on your budget for services, these call centers can be set up within your company, offsite or even overseas to assist in handling the calls from your customers.

Outbound Calling Solutions. Outbound Call Centers provide a wide variety of benefits to your company. Outbound call centers allow your company to be proactive in selling products, collections, customer care, and much more. The call center department can be outsourced anywhere in the world, depending on your budget, or can be onsite if you choose.

Debt Collection Services. In most cases, your first contact with a debtor is your best chance to collect on the debt. For this reason, you should have the best agents and the tools necessary to make the most out of that initial contact. TCN can ensure that your efforts to collect are a success. TCN can provide your company with dialing services that can greet your customer with courteous and professional pre-recorded messages, or leave the message in their voice mail box. This dialing service can incorporate any necessary data pertaining to the debtor into the message. Continue Reading »

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Event Notification with TCN

Published under IVM,News on

Is your company hosting a community picnic? Is your organization having an open house for a new office location? Is your school having a large event on your college campus? Launching a new exhibit, product or service? Don’t have time to mail save the date cards?

Don’t waste money hiring staff to make phone calls or mail out flyers. Don’t waste time and energy going door to door to draw people to your event. TCN has a much easier solution. Don’t wait on the word to spread, let us spread the word for you! If you are looking to reach an audience and generate traffic to your event, TCN can help with event notifications.

With your TCN online account all you will need is contact information for the people you are trying to reach. Simply log in to your TCN account, upload your customers’ phone numbers and any other pertinent information in the form of an easy to create spreadsheet, record the personalized message you want your clients to receive and create a schedule with dates and times you want the calls to be made. It’s THAT simple! TCN’s call engines can place hundreds of calls in minutes saving your company time and money. The best part is, you pay only pennies for successful contacts. Continue Reading »

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