Archive for December, 2012

Proactive Compliance and Security Tools from TCN

Published under Buzz,News,Press,TCN Features on

St. George, Utah—TCN Inc., global leader in virtual call center technology, announces the release of new compliance and security enhancements to its award-winning hosted call center technologies. Company CEO Terrel Bird states: “As the CFPB is and should be on most agencies’ minds, we continue to focus on delivering compliance and security tools that proactively meet our clients’ needs while at the same time provide maximum operational efficiencies.”

A prime example of that mindset is the suite of Operational Statistics TCN has just released. Not only does the actionable dashboard allow a snapshot of ten new real-time KPI’s, it also provides a comprehensive audit trail of all agent call flow in fifteen-minute increments. Call centers using this cloud-based technology enjoy an edge in agent efficiency while maintaining and documenting regulatory compliance. Continue Reading »

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Hosted Call Center Pioneer adds a Trio of Innovative Efficiency Tools

Published under Buzz,Call Centers,News,Press,TCN Features on

St. George, Utah—In keeping with their long tradition providing consistent value through innovation, TCN Inc. announces the release of exciting new features to enhance call center efficiency.

Designed to maximize productivity, Campaign Linking takes the guesswork out of scheduling outbound calling campaigns, ensuring no downtime between them. Agents remain productive as they seamlessly move from the end of one campaign to the start of the next, eliminating time lost to schedule resets, and reallocation of focus and resources. And managers stay fixated on evaluating and improving overall performance instead of schedule changes. “In one instance,” says Terrel Bird, CEO of TCN Inc., “an agency running 5 daily campaigns with 35 agents is able to eliminate more than 20 lost FTE hours each day.” Continue Reading »

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