Archive for April, 2012

TCN Announces Integration Partnership with Finance Express

Published under News,Partners,Press on

St. George, UT—TCN, Inc. announced today the details of its profound integration with Finance Express, the leading provider of web-based financial services and technology for independent auto dealerships. TCN, a leader in hosted telephony, has teamed with Finance Express to offer cloud-based communications services to the automobile finance industry.

The integration allows dealers to utilize the most advanced virtual-call-center technologies without ever leaving the FEX Buy Here Pay Here Software, engendering three primary advantages. First, dealers do not need to hire technical staff to operate the technology, because the integration allows for easy call campaign set up and automated reporting of results. Continue Reading »

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IVR Companies

Published under IVR on

Technological Advances from International IVR Companies What is IVR? Interactive voice response (IVR) is used by businesses and organizations throughout the world. IVR technology connects customers to interactive computerized voices. IVR systems are prerecorded to fit customers’ needs and can handle very large call volumes. You’ll also notice that IVR technology is being implemented with automobiles. Take a look at…
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TCN Introduces Legal Compliance Tool for Automated Call Campaigns

Published under News,Press,TCN Features on

St. George, UT—Maintaining its avant-garde character, TCN announced today the release of its latest Legal Compliance tool.

Call centers of all stripes walk a delicate line: striving to take advantage of efficiency-gaining technologies while ensuring a positive customer experience. A large part of ensuring a positive customer experience is complying with the letter and the spirit of all governing laws. Continue Reading »

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