The Collection Advisor this month choose TCN as a top 6 predictive dialer vendor and asked for advice to reach “right-party contacts.”
Predictive dialers use algorithms to predict the average time it will take for calls to be answered, then the collector availability adjusts the calling rate accordingly. By moving through the call lists more quickly, predictive dialers can convert more right-party contacts per day. Using predictive dialers essentially reduces the time collectors spend manually dialing busy numbers and answering machines. Predictive dialers increase right-party contacts and maximize ROI.
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