Archive for September, 2011

TCN to Continue to Push the Cloud Customer Service Envelope

Published under Customer Service,News,Press on

St. George, UT—TCN Inc. announced today the details of its customer service plan, unveiled as part of TCN’s renewed commitment to raising the customer service bar in the cloud call center technology space.

In today’s crowded marketplace, shaving off costs to remain competitive often translates into skimping on customer service. Robots answer phones; if after gritty persistence a customer manages to track down a human, he or she is typically located on a different continent; and customer service agents often have little idea of who the customer is, what their business entails, or how to troubleshoot quickly and efficiently customer concerns. Continue Reading »

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TCN Releases Anticipated “Preview Dialing” Functionality

Published under News,Press,TCN Features on

St. George, UT—TCN Inc. announced today the release of its Preview Dialing functionality. Preview Dialing enables call agents to view the call history of the customer being dialed before connecting the call. This functionality improves the quality of the agent-customer interaction and a call center’s ability to comply with all state and federal laws.

TCN’s clients use its on-demand cloud-based virtual call center technology to contact customers for a variety of reasons. Continue Reading »

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Top 10 list when considering a Cloud-Based Contact Center Solution

Published under Call Centers,News,TCN Features on

Companies need to do more with less. By using cloud-based Contact Center solutions, agencies can leverage the most sophisticated Outbound and Inbound calling technologies available, increasing available resources without capital outlay or new staff.

In selecting a hosted Contact Center solution for customer service centers or call centers, keeping the following 10 points in mind will help you to select the best provider in the cloud for your Inbound and Outbound voice communication needs. Continue Reading »

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TCN Announces Partnership with Debt$Net® to Offer Integrated Telephony Services

Published under News,Partners,Press on

St. George, UT—TCN Inc. today announced a partnership with The Computer Manager, Inc., a leading Washington-based debt collection software company that produces Debt$Net® Collection Software. The partnership will enable Debt$Net® users to utilize TCN web-based telephony services that are integrated with Debt$Net® Collection Software. Continue Reading »

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