Archive for June, 2009

TCN Analyzes Agent Login and Predictive Dialing Preformance

Published under Press on

St. George, UT (PRWEB) June 30, 2009 — Picking a dialing vendor is a lot like interviewing potential best friends (à la Paris Hilton) or vetting Supreme Court candidates: there is no shortage of relevant variables or people clamoring that their perspective is best. In the case of dialing technology, a plethora of variables, competing claims, different pricing models, and different terms for the same thing confuse the analyst. Business 101 classes attempt to pound home the conventional wisdom, the secret formula, the question that will cause the crystal ball to reveal the truth: ROI, Return on Investment. But can it be so simple? The hard sciences have heeded Occam’s Razor for hundreds of years, and in the words of a sage, “if it ain’t broke, don’t fix it.” ROI is always and everywhere the key to such analysis. Continue Reading »

No responses yet

TCN Celebrates 10 Years of Business

Published under News,Press on

June 3, 2009 St. George, UT – TCN Inc. is pleased to announce this month its commemoration of 10 successful years of business.

In this era of Skype and IP phones, it is difficult to remember ten years back when analog voice technology dominated and digital voice was only fantasy. TCN founder and CEO, Terrel Bird, remembers that time well however; he staked his fortune and his professional reputation on the plodding horse called Voice over Internet Protocol (VoIP). 10 years later, with the ever-growing success of TCN, it is apparent he picked the right horse. Continue Reading »

No responses yet


Discover the unlimited benefits of the cloud-based solution. Here's everything you need to know to be sure you are getting the absolute best call center product possible.